Cashflow Is King

By Simon Fagan - 15th June 2018

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With external pressures upon the economy with Brexit and an uncertain economic market place for trading businesses, Cashflow for any small and medium sized business is a key factor in their survival.

MarketInvoice Inc recently prepared a report after investigating the position of over 30,000 invoices issued from small companies across five years and 80 countries. This insightful report revealed that 62 per cent of invoices are paid after the due date, with one in five not settled until two weeks after they fall due.

It is important for small businesses to keep on top of invoices to avoid a shortage of cash flow.

We have provided you with some simple steps to follow should you find that a customer has not paid their invoice in time or to help you try and avoid the issue completely.

Start by sending a reminder letter.

  • It is a good idea to send a letter a few days before the invoice become due so that you are avoiding the excuse of them ‘forgetting all about it’. You need to be pro-active in recovering the debt but avoid getting caught up in lengthy correspondence. If reminder letters are getting you nowhere, you need to consider another method.

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Make contact by telephone.

  • If payment is not made within a few days of the due date, contact them by telephone to try and find out why. This will provide you with the chance to come to some sort of arrangement if they are struggling to pay the full amount at once and ensures that you maintain a good working relationship if they are a recurring customer.


Try settling the outstanding amount by using mediation.

  • If the customer has ignored your correspondence and telephone calls but you want to avoid going to court, there are other ways of resolving the dispute. Mediation involves an independent third party helping you and the customer to come to a mutual decision but bear in mind it won’t be legally binding.

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Consider taking legal action.

  • You may need to consider involving a solicitor to try and give them a nudge. A solicitor will be able to advise you on what steps to take next which will usually start with sending what is known as a ‘Letter Before Action.’ If you decide to take legal action you will need to gather all invoices and any correspondence relevant to your claim.


Here at Aticus Law, we have the specialist business solicitors who can provide you with the right advice on how to recover outstanding debt for your business. Feel free to contact us on 08700 245 007 for a free, no-obligation informal discussion.

Or contact our head of department, Simon Fagan to get expert advice on how to get your business moving in the right direction.

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